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Tech Support FAQ's

Welcome to the Tech Support FAQ
Here, you’ll find answers to common technical questions, troubleshooting tips, and user guides for alarms, cameras, access control systems, and more. Our goal is to provide you with the tools and resources to quickly resolve issues and keep your systems running smoothly. If you need further assistance, don’t hesitate to reach out to our support team.

Why is my Keypad Beeping?

Is it a double beep about every 10 seconds? Yes > And the amber “trouble” indicator is lit? Yes > Press [*] [2] Go to "I have a Trouble Light FAQ" OR >> is it a triple-beep that you hear when a door opens or closes? Go To "How To Turn the Chime Off FAQ"
What’s the difference between Stay Mode and Away Mode?

STAY arming will bypass the interior motion sensors and arm the perimeter. AWAY arming will arm all the perimeter and the motion sensors.
How can I arm in Stay Mode with no delay (Instant Alarm on a normally delayed door)?

With the READY light on, press [*] [9] and then your [access code] The ARMED light flashes as a reminder that the system is armed and has no entry delay. The Keypad sounds fast beeps and displays “Exit Delay in Progress” The system is now armed in stay mode. An entry through any zone will create an instant alarm
How to Turn Door Chime On/Off

To turn the chime function on or off, press and hold the CHIME key for 2 seconds, or press [*] [4]
I Have a Trouble Light (Yellow Triangle) - LED Keypads (DSC)

For Keypads that look like this use chart below:
I Have a Trouble Light (Yellow Triangle) -DSC Power Series Keypad/NEO Keypad

If your Keypad Looks like this use the charts below:
I Have a Trouble Light (Yellow Triangle) - MAXSYS Alarm System

If your alarm panel looks like this, use chart below:
False Alarm Prevention Tips

See attached Document
Testing DSC NEO Alarms

Please refer to attached document.
Keypad Locked Out (User Code Tamper)

This happens when the wrong code has been input more than 5 times. At this point, even a valid code would not work and you must wait for the lockout-- Do not touch the keypad for 5 full minutes! TO AVOID KP LOCKOUT IN THE FIRST PLACE: In the future, if your code does not work the 1st time, then press pound # and try again. If you miss key, press pound # and start over. If it still does not work then the code may not be valid. Do NOT keep trying over and over or you will get locked out of the keypad. Just press pound before your next attempt to erase any stray touches and allow you to start over. The above applies to openers and closers alike... And just one more thing for closers only: make sure you have a ready light! The alarm will not arm unless the green check mark ✅ is lit, (but you can still get a user code tamper and keypad lockout after repeated attempts!)